Frequently Asked Questions

Caring Transitions of Denver Southeast is co-owned by Anne Kedl and Jennifer Freeman. We serve south Denver, Greenwood Village, Cherry Hills Village, Englewood, Parker, Aurora Hills, Castle Rock, Lone Tree, and Centennial.

1. What is Caring Transitions, and what services do you offer?

When it comes to senior relocation, downsizing, and home liquidation, Caring Transitions can help with every step along the way.

Specializing in online auctions and home clean outs, we can get your home cleared out quickly and cost effectively.

We also help with packing services, moving coordination, unpacking and finishing touches, so your new place feels like home on day one.

2. How much do services cost?

It depends on the type and scope of work, and we give you an estimate at a free in-home consultation. For Denver Southeast projects, packing, move coordination, and unpacking run $80 per person per hour. 

Online auctions carry a listing fee of $1,000 to $3,000 depending on volume. This fee covers creating the lots, photographing, writing descriptions, and advertising the auction.

The sale proceeds are split, 60% going to the client and 40% going to Caring Transitions.

3. Do you handle everything from packing to moving?

Yes. We'll work with you to create a moving plan, then sort, pack, and label, arrange the moving logistics, unpack and set up the new home. 

4. What is CTBids, and how does it work?

CTBids is our online auction platform. Items are listed for bidding online, which puts them in front of buyers nationwide as well as right here in the south metro. We have close to one million followers nationally and over 40,000 followers locally.

5. Can you help if I live in another state?

Yes. We work with out-of-town families often, managing the process remotely with regular photos and updates.

6. Are your services only for seniors?

We specialize in senior relocation and downsizing, but we help anyone organizing, moving, clearing an estate, or liquidating assets, including people going through divorce, bankruptcy, or the loss of a loved one.

7. Are your team members trained or certified?

Yes.Our team is trained in senior move management, estate sales, and relocation assistance. 

Owner Anne Kedl is a Certified Senior Relocation Specialist, and every member of our team is background-checked and trained for the emotional weight this work carries.

8. How long does the process take?

It depends on scope. In our Denver Southeast territory, a full home clearance usually runs two days.  If we are doing and estate sale or online auction, the process usually takes about 2 weeks.  Families doing this process on their own average 9 - 12 months, all while while still paying taxes, a mortgage, and carrying costs. We'll give you a realistic timeline at the consultation.

9. Is my information and property safe?

Yes. Our staff follows strict protocols for handling belongings and sensitive information. Our team is background-checked, trained, and covered by liability insurance.

10. How do I get started?

Contact our office by phone or through the website to schedule a free consultation. We'll assess your needs and give you a no-obligation quote.

If you want a sense of what that's like first, you can read what past clients say about working with us in our testimonials.

1. What relocation services do you provide?
We specialize in senior relocation and also help professionals, families, and anyone downsizing or facing a life change. That covers planning, sorting, packing, coordinating movers, unpacking, and setting up the new home. 

We're not a moving company,, but we bring in vetted movers and manage the whole process so you're not juggling five phone calls.

2. Do you handle moves to assisted living or retirement communities?
Yes. We help with assisted living, memory care, independent living, and retirement community moves, working with the community and your family throughout. 

3. How are you different from a regular moving company?
Movers handle transportation. We handle the rest: organizing, space planning, downsizing, packing, setting up the new home, and selling or donating what's left behind.

4. Can you help me move from a large home to a smaller space?
Yes. We help you decide what to keep, donate, or sell, and we can handle the space planning so everything fits well in your new space. 

5. Do I need to be present during the move?
No. Many clients, especially adult children coordinating a parent's move, can't be there. We manage the whole move remotely and keep you updated.

6. What about valuable or sentimental items?
We identify and protect sentimental and high-value items during sorting and packing. Anything not making the move can be stored, shipped, sold on CTBids, or passed on to family.

7. Can you prepare the old home for sale?
Yes. Once the move is done, we clear the remaining items, coordinate cleaning, and get the property ready for showings.

8. How long does a relocation take?
Most senior relocations finish in one to three weeks, from planning to setup. We can often accommodate expedited moves.

9. Is your team trained to work with seniors?
Yes. Our team is trained in senior move management and understands the physical and emotional needs of older adults.

1. What does downsizing involve?

More than getting rid of stuff. We help you sort, organize, and decide what to keep, donate, sell, or discard, at your pace.  From south Denver, to Parker and Castle Rock, we will build the plan around you.

2. Downsizing versus decluttering, what's the difference?

Downsizing prepares you for a move to a smaller space and what will fit there. Decluttering happens in place, to open up space or ready a home for sale. We do both.

3. How do you decide what I keep or let go of?

We don't decide for you. We guide you through it, weighing space, sentiment, and future needs.

4. Can you sell or donate what I no longer need?

Yes. Items can sell through CTBids, go to local charities, or be recycled or disposed of responsibly. We handle the logistics.

5. Will you be patient with me?

Yes. Our team works with people through emotional transitions every day, and we take a respectful, non-judgmental approach, especially with long-term homeowners and seniors.

6. Do I need to be there while you work?

Your call. Some clients stay closely involved, others prefer hands-off. Either works, and we check in regularly.

7. Can you help if I'm not moving, just reducing clutter?

Yes. Many clients use us for decluttering and organization. We help you reclaim space, improve safety, and simplify daily life, especially as you age in place.

8. What happens to documents, photos, and keepsakes?

We treat legal documents, photos, and heirlooms with special care, and can help organize, preserve, and store them, with digitizing options if you want. Our staff handles PII properly and shreds any document containing it, protecting you from identity theft.

9. How long does downsizing take?

A small project might take a day or two. A whole-home downsizing can run several days to a few weeks. We build a schedule for you.

10. How do I get started?

Schedule a free in-home consultation. We walk through your space, listen to your goals, and give you a plan and estimate.

1. What's included in a home clean-out?

We sort, organize, remove, and responsibly dispose of everything in a property, whether that means donating, recycling, selling, or discarding, then coordinate cleaning to ready the home for sale or rental. 

Our home clean out services in Centennial CO and across the south metro are priced on square footage, how full the home is, and disposal fees, with a range estimate at the consultation.

2. When would I need a clean-out?

Usually after a loved one passes, when preparing a home for sale, when a parent moves to assisted living, when handling an estate from out of town, or when a property has become too cluttered to manage. We handle sensitive, complex situations, including estate settlements.

3. Do I have to be present?

No. Many clients and estate executors live out of town. We handle everything remotely and keep you posted with photos and progress reports.

4. What happens to items I don't want to keep?

We sell valuable items on CTBids, donate to local charities, and recycle or responsibly dispose of the rest. We take a donation-first approach: if something still has value and we're not selling it, we look to donate it before we ever consider disposal.

5. Do you clean the home after?

Yes. You get an empty, vacuumed, broom-swept home. If you need more, we can coordinate or provide professional cleaning, carpet cleaning, and minor repairs, depending on location.

6. Can you help with a hoarded or heavily cluttered home?

Yes. We've handled plenty of them, with sensitivity and discretion. If the home poses a significant health hazard like serious mold or rodent infestation, we'll refer you to a company better suited for it.

7. Are you insured?

Yes. Our Denver Southeast team carries liability insurance.

8. How long does a clean-out take?

A small home may take a day. A larger or more cluttered property can take a week or more. You get a timeline after the consultation.

9. Can you ship items to family?

Yes. We set aside keepsakes and arrange to ship or deliver them, across town or across the country.

10. How do I get started?

Schedule a free consultation. We'll visit the property, or do a virtual walk-through, and give you an estimate and plan.

As the local estate sale company in Cherry Hills Village CO and across Denver Southeast, here's how our sales and auctions work, starting with the questions we hear most from families with higher-value items.

Can you help me sell estate jewelry, gold coins, and sterling silver?

Yes, and these are some of the items we do best with. To sell estate jewelry in Denver, we usually recommend CTBids over an in-person sale, because buyers nationwide bid against each other and that competition drives prices up. 

We call these anchor pieces, the items that sell reliably every time: 14-carat gold jewelry, sterling silver flatware, and collectible coins. An estate auction for gold coins in Denver reaches serious buyers hunting for exactly what you have, which local foot traffic can't match. 

If you need to sell sterling silver in Denver, or you've inherited a collection you're unsure about, we'll give you an honest read at the consultation.

What sells best on CTBids versus an in-person estate sale?

It comes down to what's in the home. A CTBids online auction in Denver works best for unique items you can't buy new: antique and mid-century modern furniture, retro pieces, original art, specialty collections, and the metals and coins above. 

Online, we sell at least 95% of what we list, with little left over. We once had a piece of art that didn't sell for $250 in person go for $1,000 on the next online auction. 

An in-person estate sale fits homes of mostly standard household goods, where we can set fixed prices on things like furniture. Often the right answer is both, and we'll map that out with you.

Why isn't ordinary furniture always a good fit?

We get a lot of calls that start with, "I have furniture I need you to sell." We'll be upfront: standard, mass-market furniture is hard to sell well and isn't where the value is. That doesn't make it a problem, and we'll always clear it out as part of the project. 

But if selling ordinary furniture for top dollar is your only goal, we're probably not the right fit, and we'd rather tell you early.

1. Estate sale or online auction, what's the difference?

An estate sale is an in-person event where items sell onsite. An online auction on CTBids lets buyers bid remotely. Many families choose online for the wider reach, added privacy, and less disruption at home.

2. What are CTBids and how does it work?

Items are professionally photographed, cataloged, and listed for bidding. Buyers bid over several days, and winners pick up their items after the auction ends.

3. What can be sold through your sales or auctions?

Most household contents, from furniture and décor to collectibles, antiques, jewelry, tools, appliances, art, and everyday goods, along with vehicles, boats, and RVs. Rare or high-value pieces get extra marketing to reach collectors.

4. How do I know if I have enough for a sale?

You don't need a house full of antiques. Even a modest household draws interest. A free consultation tells you whether a full estate sale, a downsizing sale, or an online auction fits best.

5. Do I have to organize the items myself?
No. We handle sorting, staging, pricing, and promotion. You don't clean, catalog, or display anything.

6. How are items priced?

Our experienced team knows fair market value across a wide range of items. Bidding opens at $1 to drive competition and maximize the final price.

7. What happens to items that don't sell?

We sell at least 95% of what we list online, so little is usually left. Anything remaining we donate, recycle, or dispose of by your preference, and some items get relisted or bundled.

8. How long does the process take?

Consultation to final clean-up usually runs one to three weeks. Auctions run five to seven days online, with pickup shortly after.

9. How do I get paid?

Once the sale closes and items are picked up, you get a settlement statement and payment. 

10. How do I get started?

Contact our office for a free consultation. We'll assess the estate, recommend a sales strategy, and walk you through the timeline and expected outcomes.